If I Cancel Better Help, Do I Get A Refund? Absolutely!

does BetterHelp give refunds

I often get asked a question that many people have been asking: “If I cancel BetterHelp, do I get a refund?” This is a valid concern, as it’s important to know what options are available if you decide to discontinue your subscription with BetterHelp. So, let’s explore whether or not BetterHelp offers refunds. Stick around to find out more!

In this article, we will explore the refund policy of Better Help together. By the end of the post, you’ll have a clear understanding of what to expect if you decide to cancel your Better Help subscription and whether or not you’ll be eligible for a refund.

Yes, BetterHelp does offer refunds to clients who cancel their subscription. If you decide to cancel your BetterHelp subscription, you may be eligible for a refund based on their cancellation policy. It’s essential to review their terms and conditions or contact their customer support for specific details about the refund process.

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Does BetterHelp Give Refunds?

When it comes to BetterHelp, rest assured that they do offer refunds. However, it’s always a good idea to take a peek at their refund policy for all the nitty-gritty details. You see, they understand that therapy isn’t a one-size-fits-all solution. So, they’ve got your back when it comes to making sure you’re a happy camper.

If you just want to take a break from therapy sessions you can Pause BetterHelp Account Subscription, without canceling it.

Understanding BetterHelp And Its Services

Before discussing the refund policy, it is essential to understand the services offered by BetterHelp. Here is a brief overview of the platform:

  • BetterHelp is an online therapy platform that connects individuals with licensed, accredited, and experienced mental health professionals.
  • The platform offers therapy sessions via messaging, live chat, phone calls, or video conferencing, allowing clients to choose their preferred mode of communication.
  • BetterHelp provides a wide range of therapists, specializing in various areas, including anxiety, depression, relationship issues, trauma, and more.
  • The platform offers a subscription-based model, with fees ranging from $60 to $90 per week, depending on the plan and the frequency of sessions.
If I Cancel Better Help, Do I Get A Refund

BetterHelp’s Refund Policy: The Basics

Now, let’s address the central question “Will I be refunded if I canceled a BetterHelp subscription?” The answer to this question depends on the specific circumstances of your cancellation. Here is a general overview of BetterHelp’s refund policy:’ The answer to this question depends on the specific circumstances of your cancellation. Here is a general overview of BetterHelp’s refund policy:

  • BetterHelp offers a refund if you are not satisfied with the services provided by your therapist. This refund is subject to the platform’s discretion and may not be applicable in all cases.
  • Refunds are typically processed within 30 days of the request.
  • BetterHelp’s refund policy does not apply to gift card purchases, therapist fees outside the platform, or if you have already received a refund for the same subscription.

To better understand the refund policy, let’s go deeper into the specific scenarios and circumstances around refunds.

Scenarios For Refunds

1) Unhappy with the therapist: If you are not satisfied with the therapist assigned to you, BetterHelp encourages you to request a new therapist through the platform. This process is seamless and hassle-free. However, if you still feel the service is not meeting your expectations, you can request a refund.

2) Technical issues: If you experience technical difficulties that hinder your ability to access the platform or your therapy sessions, it is advisable to contact BetterHelp’s customer support. They are committed to resolving any technical issues promptly. However, if the problem persists and affects your overall experience, you may request a refund.

3) Billing errors: If you notice any discrepancies or errors in your billing, immediately contact BetterHelp’s customer support. They will investigate the issue and, if necessary, process a refund for any overcharges.

4) Cancellation before using the service: If you cancel your subscription before utilizing any of BetterHelp’s services or attending any therapy sessions, you may be eligible for a full refund.

5) Subscription downgrades: If you downgrade your subscription plan, the difference in fees will be prorated and applied as a credit to your account. This credit can be used for future payments on the platform.

Seeking a Refund from BetterHelp: A Guide for Dissatisfied Customers

There may be situations where individuals may need to cancel their BetterHelp subscription and request a refund. In order to guide you through this process, I will provide you with a step-by-step procedure:

Method 1: How To Apply For A Refund At BetterHelp

Step 1: Login To Your Better Help Account

To initiate the refund process, you will need to log in to your BetterHelp account using your credentials. This will allow you to access the necessary features and settings for cancellation.

Step 2: Navigate To The Payment Settings

Once you have successfully logged in, locate the menu option. Depending on the platform you are using, this could be represented by an icon or the word “Menu.” Click on it to expand the menu options.

Step 3: Access The Quit Therapy Option

Within the expanded menu, you should be able to locate the “My Account” option. Click on it to proceed. Within the account settings, find the “Payment Settings” option and select it. This will lead you to a page where you can manage your subscription details.

Step 4: Initiate The Cancellation Process

Within the Payment Settings page, you should find an option labeled “Quit Therapy.” Clicking on this option will initiate the cancellation process for your BetterHelp subscription. Please keep in mind that if you are currently receiving therapy, canceling your subscription will also end your ongoing sessions.

Step 5: Request Erasure Of Personal Information

After completing the cancellation process, return to the main menu by clicking on the “Menu” option once again. From there, navigate to the “My Account” section and select “Personal Information.” Within this section, you should find a button or link labeled “Request Erasure.” Click on it to proceed with the final step.

Step 6: Confirmation And Further Assistance

Upon successfully canceling your BetterHelp subscription and requesting the erasure of your personal information, you will receive a confirmation email from BetterHelp. This email will serve as verification that your cancellation has been processed. If you have any further questions or concerns regarding your refund or any other matters, it is advisable to reach out to BetterHelp Customer Service for prompt assistance.


Remember to keep track of any communication and documentation related to your cancellation for future reference. It is important to follow these steps diligently to ensure a smooth and successful refund process.

Method 2: How To Apply For A Refund By Contact

Step 1: Contact BetterHelp

To initiate the refund process, begin by reaching out to BetterHelp’s customer support team via email at contact@betterhelp.com. This will provide you with a direct line of communication to express your dissatisfaction and request a refund. Ensure that your email includes the following key components:

1. Explain your dissatisfaction: Clearly articulate the reasons why you were dissatisfied with the services provided. Be specific and provide detailed examples to support your claims. As a psychologist, your professional insights can provide valuable context.

2. State the desired compensation amount: Clearly state the specific amount you wish to be refunded. Ensure that this amount is fair and justifiable based on the services you received. Be prepared to provide reasoning for the requested refund amount.

3. Attach supporting documents: Include any relevant evidence that strengthens your case. This could include screenshots of problematic interactions or communications, bank statements illustrating payment details, or any other documentation that substantiates your claim.

Step 2: Await BetterHelp’s Response

After sending your email, allow some time for BetterHelp’s customer support team to review your case. They will carefully evaluate your concerns and determine whether you meet the criteria for a refund. While waiting for their response, remain patient and prepared to provide any additional information they may request.

Step 3: Follow Up If Necessary

In the event that you do not receive a response within a reasonable timeframe, or if you believe your case has not been adequately addressed, it is important to follow up. Send a polite and concise follow-up email, reiterating your concerns and restating your request for a refund. Ensure that you maintain a professional tone throughout the communication.

Step 4: Call Betterhelp’s Customer Support

If BetterHelp accepts your refund request or requests further information, you may be directed to call their customer support team at 888-688-9296. Prepare for this call by having your personal and account information readily available, as they may ask you to verify certain details before proceeding with the refund.


How Long Does It Take To Process A Refund?

Refunds are typically processed within 30 days of the request.

Does BetterHelp Give Refunds For Gift Card Purchases?

No, BetterHelp’s refund policy is not applicable to gift card purchases.

Can I Get A Refund If I Have Already Received One For The Same Subscription?

No, BetterHelp’s refund policy does not apply to clients who have already received a refund for the same subscription.

In The End:

BetterHelp’s refund policy is designed to accommodate clients’ concerns and ensure their satisfaction with the platform’s services. If you cancel BetterHelp and meet the specific criteria outlined in this article, you may be eligible for a refund. However, it is essential to understand that refunds are subject to BetterHelp’s discretion and may not be applicable in all cases. If you have any concerns or questions about your subscription or the platform’s refund policy, it is advisable to contact BetterHelp’s customer support for assistance.

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