BetterHelp Vs Brightside: A Comprehensive Comparison For Your Mental Health Journey

Better Help Vs Brightside

Greetings, mental health enthusiasts! I’m Jonathan, a licensed psychologist, and I’m excited to compare two popular online therapy platforms – BetterHelp Vs Brightside. As a mental health professional, I know how important it is to find a platform that fits your unique needs and preferences. In this analysis, we’ll explore the different aspects of both platforms, including their services, pricing, and user experience. My goal is to help you make an informed decision about which platform is most aligned with your mental health journey and therapeutic goals. So, let’s dive into the world of BetterHelp versus Brightside!

First up, let’s talk about the range of services offered by these platforms. BetterHelp provides a diverse range of therapy options, including live video sessions, messaging, phone calls, and more. On the other hand, Brightside offers medication management and cognitive behavioral therapy but doesn’t provide live video sessions. It’s important to assess your specific needs when choosing between these two platforms.

Better Help emerges as a leading contender with its extensive network of licensed therapists, convenient communication options, and flexible pricing plans. On the other hand, Brightside shines bright with its specialized focus on medication management and a user-friendly platform. With this comparison, we aim to provide you with a clear overview of the strengths and weaknesses of each platform, empowering you to make an informed decision that suits your unique mental health journey.

Ultimately, I hope to assist you in making an informed decision on which platform better aligns with your mental health journey and therapeutic goals. So, without further ado, let us commence our exploration into the world of BetterHelp versus Brightside!

Overview of BetterHelp and Brightside


Betterhelp Home Page

BetterHelp is a leading online therapy platform that connects licensed mental health professionals with clients seeking therapy and counseling services. Established in 2013, BetterHelp has a vast network of over 25,000+ licensed therapists, psychologists, marriage and family therapists, and clinical social workers.

They offer individual therapy, couples therapy, and teen counseling services through a secure and user-friendly platform that allows clients to communicate with their therapists via messaging, live chat, phone, and video sessions.


Brightside Home Page

Brightside is Founded in 2017, it is an online mental health platform that focuses on providing evidence-based treatment for anxiety and depression. Their unique approach combines medication management, therapy, and self-care tools to create a personalized treatment plan for each individual.

Brightside’s team consists of licensed psychiatrists, therapists, and care navigators who work together to provide comprehensive support and care for their clients. The platform offers a range of features, including secure messaging, video therapy sessions, and progress tracking to help clients stay on track and achieve their mental health goals.

Services Offered: BetterHelp Vs Brightside

Therapy Services

BetterHelp provides a wide range of therapy services, including individual therapy, couples therapy, and teen counseling. Their therapists specialize in various areas, such as anxiety, depression, stress, trauma, grief, relationship issues, and more. Clients are matched with a therapist based on their preferences and specific needs.

Brightside, on the other hand, primarily focuses on treating anxiety and depression. Their treatment approach combines therapy, medication management, and self-care tools. While their therapy services may be more limited compared to BetterHelp, their comprehensive care model ensures that clients receive a well-rounded treatment plan tailored to their specific needs.

Medication Management

One of the main differences between both platforms is their approach to medication management. Brightside offers medication management as part of its treatment plan for clients who may benefit from it. Their licensed psychiatrists prescribe medications, monitor progress, and adjust treatment as needed, all within the platform.

BetterHelp, on the other hand, does not provide medication management services. Their focus is solely on therapy and counseling, and they do not have psychiatrists on their team. Clients seeking medication management will need to consult with their primary care provider or a psychiatrist outside of BetterHelp’s platform.

Pricing: BetterHelp vs Brightside

When comparing the prices of Brightside and BetterHelp, it is essential to consider the specific services each platform offers and how they align with your needs and preferences.

Brightside Pricing

Brightside Prices

Brightside’s Psychiatry plan costs $95 per month, while their therapy plan costs $299 per month for four video sessions and unlimited messaging. If you wish to combine both Psychiatry and Therapy, the integrated program is available for $349 per month, saving you $45. Keep in mind that any pharmacy copays related to your prescriptions are separate.

BetterHelp Pricing

Betterhelp Pricing

BetterHelp offers therapy services ranging from $60 to $90 per week, billed every four weeks. The cost depends on your location, preferences, and therapist availability. This cost structure allows for more flexibility, as you can cancel your plan and get a refund at any time and for any reason.

If you are looking for psychiatric services in addition to therapy, Brightside may be a more suitable option, as it offers a comprehensive plan combining both services. However, if you are solely interested in therapy, BetterHelp may provide more flexibility and potentially lower costs, depending on your location and preferences.

Effectiveness: BetterHelp Vs Brightside

BetterHelp Effectiveness

BetterHelp’s effectiveness can be attributed to its wide network of experienced and licensed therapists who specialize in various areas of mental health. The platform’s user-friendly interface allows for easy communication between clients and therapists, ensuring that clients receive the support they need. Many clients have reported positive experiences and improvements in their mental health after using BetterHelp’s services.

Brightside Effectiveness

Brightside’s effectiveness stems from its evidence-based treatment approach that combines therapy, medication plans, and self-care tools. Their team of licensed professionals works together to create personalized treatment plans for each client, ensuring that they receive the best care possible. Client testimonials indicate that Brightside’s comprehensive approach has helped many individuals improve their mental health and overall well-being.

Pros and Cons: BetterHelp vs Brightside

BetterHelp Pros and Cons


  •  Wide range of therapy services, including individual, couples, and teen counseling
  •  Large network of licensed mental health professionals
  •  Userfriendly platform that allows for easy communication
  •  Subscription-based pricing with a free trial period


  •  Does not offer medication management services
  •  May not be suitable for individuals seeking a more comprehensive care model

Brightside Pros and Cons


  •  Focuses on evidence-based treatment for anxiety and depression
  •  Combines therapy, medication management, and self-care tools
  •  A team of licensed professionals works together to provide comprehensive care
  •  30day satisfaction guarantee


  •  Limited therapy services compared to BetterHelp
  •  No free trial period

feature comparison for BetterHelp and Brightside:

AccessibilityAvailable in the United States and abroadAvailable in the United States
Pricing PlansSubscription-basedSubscription-based
Therapy FormatsText, audio, and video sessionsText and video sessions
Therapist QualificationsLicensed professionalsLicensed professionals
Matching ProcessQuestionnaire-based matching systemMatching system based on your preferences
Response TimeVaries, typically within 24 hoursVaries, typically within 24 hours
Prescription MedicationReferral to external psychiatrists if neededOffers psychiatric medication management
Focus on MedicationNoYes
Specialized TherapiesAvailable, including LGBTQ+ and teen therapyNot specified
Group TherapyAvailableNot specified
Privacy and SecurityHIPAA-compliantHIPAA-compliant
User ReviewsGenerally positiveLimited information available
Mobile AppYesYes
Customer Support24/7 support via messagingNot specified
Cancellation PolicyCan cancel anytimeNot specified
Insurance CoverageSome insurance plans acceptedNot specified

Comparison of Privacy Policies: Brightside Vs. BetterHelp

As a psychologist, it is essential to understand the privacy policies of the platforms that offer mental health services. This is crucial to ensure the confidentiality and security of clients’ information. In this comparison, we will examine the privacy policies of two popular teletherapy platforms  BetterHelp and Brightside to identify their similarities and differences.

Personal Information Collection and Use


BetterHelp collects personal information necessary for the provision of its services. This includes name, email address, phone number, payment information, and information pertaining to the client’s mental health status. The platform uses this information to:

  • Provide and improve its services.
  • Process payments.
  • Communicate with clients.
  • Personalize the user experience.

BetterHelp also states that it may share clients’ personal information with third-party service providers, as long as these providers are contractually bound to maintain the confidentiality of the information.


Similarly, Brightside collects personal information, such as name, address, email, phone number, payment information, and health information. The platform uses this information to:

  • Provide its services and facilitate treatment.
  • Communicate with clients.
  • Process payments.
  • Improve its services.

Brightside also states that the platform may share personal information with third-party service providers who are bound by confidentiality agreements.

Data Security Measures


BetterHelp takes various measures to protect the personal information of its clients. The platform employs encryption technologies and secure servers to prevent unauthorized access, disclosure, or destruction of data. Additionally, BetterHelp restricts access to personal information to employees, contractors, and agents who need the information to perform their jobs.


Brightside also employs various security measures to protect clients’ personal information. The platform uses encryption technologies, secure servers, and physical access controls to safeguard clients’ data. Only authorized employees, contractors, and agents have access to personal information, and they are required to maintain the confidentiality of this data.

Privacy Policy Comparison:


BetterHelp uses cookies and similar technologies to enhance the user experience and gather information about clients’ interactions with the platform. The platform’s privacy policy states that cookies help them understand how clients use their services, which allows them to improve their offerings. Clients can choose to disable cookies in their browsers, but doing so may affect the functionality of the platform.


Brightside also uses cookies and similar technologies to collect information about clients’ interactions with the platform. The collected data is used to:

  • Enhance the user experience.
  • Monitor and analyze platform usage.
  • Improve the platform’s offerings.

Clients can disable cookies in their browsers, but this may compromise some features of the platform.

ThirdParty Links


BetterHelp’s privacy policy mentions that the platform may contain links to third-party websites. The platform is not responsible for the content, privacy policies, or practices of these third-party websites. Clients are encouraged to review the privacy policies of any third-party websites they visit.


Similarly, Brightside’s privacy policy states that the platform may contain links to third-party websites. Brightside is not responsible for the privacy practices or content of these websites. Clients are advised to review the privacy policies of any third-party websites they visit.

Changes to Privacy Policies

Both BetterHelp and Brightside reserve the right to modify their privacy policies at any time. They will notify clients of any significant changes and will indicate the date of the most recent update on their respective privacy policy pages.

Online therapy has become increasingly popular in recent years, especially as more people seek mental health support from the comfort of their own homes. Two popular online therapy services are BetterHelp and Brightside. Both services offer a range of therapy options and are designed to be accessible and affordable. But which one is right for you? In this article, we’ll compare BetterHelp vs Brightside to help you make an informed decision.


Which Platform Is Better For Couples Therapy, Better Help Or Brightside?

BetterHelp offers couples therapy services, while Brightside does not. If you’re seeking therapy specifically for relationship issues, BetterHelp would be the more suitable choice.

Can I Switch Therapists On Better Help Or Brightside If I’m Not Satisfied With My Current Therapist?

Yes, both BetterHelp and Brightside allow clients to switch therapists if they feel that their current therapist is not a good fit. The platforms prioritize client satisfaction and will help facilitate the process of finding a better match.

Are the therapists on BetterHelp and Brightside licensed?

Yes, all therapists on both BetterHelp and Brightside are licensed mental health professionals, including psychologists, marriage and family therapists, clinical social workers, and psychiatrists (for medication management on Brightside).


When choosing between BetterHelp and Brightside, it’s essential to consider your specific mental health needs and treatment preferences. BetterHelp offers a wide range of therapy services and a vast network of licensed therapists, making it an excellent choice for individuals seeking therapy for various concerns. On the other hand, Brightside’s comprehensive approach to treating anxiety and depression, combining therapy, medication management, and self-care tools, may be more suitable for individuals seeking a more well-rounded treatment plan.

Ultimately, both platforms have their unique strengths, and the best choice will depend on your individual needs and mental health goals. By understanding the differences between BetterHelp and Brightside, you can make an informed decision and embark on a mental health journey that is tailored to your needs.

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